Investigating - Event Start Date/Time: 04/04/25 11:34 AEDT Problem Status: Active Impacted POI(s): 2CAM
Dear Customer,
FSG have observed a backhaul outage affecting NBN POI 2CAM, we are currently investigating with the backhaul provider, no ETR is available at this stage.
Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.
Maintenance Window: ====================== Start Date & Time: 05/04/2025 08:00 AEDT Finish Date & Time: 06/04/2025 18:00 AEDT
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 1 day and 11 hours maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 2FRE (Frenchs Forest)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 06/04/2025 23:59:59 AEDT Finish Date & Time: 07/04/2025 07:00:00 AEDT
Impact ====================== Service Impact: Up to 3 hour service interruption within a 7 hour maintenance window.
Summary ====================== FSG engineers have been notified by our backhaul provider that they need to perform maintenance on the equipment servicing the following NBN POI(s): - 3TNB (Thornbury)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 08/04/2025 00:00 Australian Eastern Standard Time Finish Date & Time: 08/04/2025 06:00 Australian Eastern Standard Time
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 2GRN, 2CFS (GRAFTON, COFFS HARBOUR)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 10/04/2025 00:00:00 AEDT Finish Date & Time: 10/04/2025 06:00:00 AEDT
Impact ====================== Service Impact: Up to a 6 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 2ALB (ALBURY)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 11/04/2025 00:00:00 AEDT Finish Date & Time: 11/04/2025 06:00:00 AEDT
Impact ====================== Service Impact: Up to a 6 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s):
- 4MRA (MERRIMAC)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 12/04/2025 00:00:00 AEDT Finish Date & Time: 12/04/2025 07:00:00 AEDT
Impact ====================== Service Impact: Up to a 7 hour service interruption within a 7 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 3TNB (Thornbury) - 3TMN (Tullamarine)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 13/04/2025 23:59:59 AEDT Finish Date & Time: 14/04/2025 06:00:00 AEDT
Impact ====================== Service Impact: Up to 3-hour service interruption within a 6-hour maintenance window.
Summary ====================== FSG engineers have been notified by our backhaul provider that they need to perform maintenance on the equipment servicing the following NBN POI(s): - 3SHP (Shepparton)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 17/04/2025 00:00:00 AEDT Finish Date & Time: 17/04/2025 06:00:00 AEDT
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 4CAI (Cairns) - 4TNS (Townsville)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 02/04/2025 00:00:00 AEDT Finish Date & Time: 02/04/2025 06:00:00 AEDT
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 4CAI (Cairns) - 4TNS (Townsville)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 17/04/2025 00:00:00 AEDT Finish Date & Time: 17/04/2025 06:00:00 AEDT
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 4BNB (Aspley Depot)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 23/04/2025 00:30 AEST Finish Date & Time: 23/04/2025 06:30 AEST
Impact ====================== Service Impact: Up to a 6 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 5STI (STIRLING)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Update -
We will be undergoing scheduled maintenance during this time.
Mar 23, 2025 - 01:44 AEDT
Scheduled -
Change ID: VADV0077270
Maintenance Window: ====================== Start Date & Time: 28/04/2025 00:00:00 AEDT Finish Date & Time: 28/04/2025 07:00:00 AEDT
Impact ====================== Service Impact: Up to a 7 hour service interruption within a 7 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 3BEN (Bendigo) - 3SHP (Shepparton)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 28/04/2025 23:00 AEDT Finish Date & Time: 29/04/2025 04:00 AEDT
Impact ====================== Service Impact: Up to 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by our backhaul provider that they need to perform maintenance on the equipment servicing the following NBN POI(s): - 7HOB (Hobart)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 29/04/2025 00:00:00 AEST Finish Date & Time: 29/04/2025 06:00:00 AEST
Impact ====================== Service Impact: Up to a 6 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 2BLK (BLACKTOWN)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 29/04/2025 00:00:00 AEDT Finish Date & Time: 29/04/2025 06:00:00 AEDT
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 2FRE (Frenchs Forest)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 03/05/2025 00:00:00 AEDT Finish Date & Time: 03/05/2025 07:00:00 AEDT
Impact ====================== Service Impact: Up to a 7 hour service interruption within a 7 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 3TNB (Thornbury)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 08/05/2025 00:00:00 AEDT Finish Date & Time: 08/05/2025 06:00:00 AEDT
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 4MKY (Mackay)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Connectivity to NBN POIs 2LIV, 2PTH, and 2WIN have been restored and traffic observed to be flowing as expected as at 05:40. We are awaiting confirmation from our backhaul provider that work on this fault has been completed.
Update -
Event Start Date/Time: 03/04/2025 22:05 AEDT Problem Status: Active Impacted POI(s): 2LIV,2PTH,2WIN
Dear Customer,
Fiber assessment has been finalized to be a fiber cut and restoration works will commence which includes cable hauling, splicing, etc. Out backhaul fiber teams has been mobilized to the break location. ETR is 5 hours due to the complexity of the break location.
Will provide progress update once available. Thank you for your understanding.
Update -
Event Start Date/Time: 03/04/2025 22:05 AEDT Problem Status: Active Impacted POI(s): 2LIV,2PTH,2WIN
Dear Customer,
Our backhaul technician has located the break to be at Cranebrook area and is currently assessing the damage. Restoration action plan will be advised after the full assessment.
We will share further updates as they become available.
Update -
Event Start Date/Time: 03/04/2025 22:05 AEDT Problem Status: Active Impacted POI(s): 2LIV,2PTH,2WIN
Dear Customer,
Here is the latest update from our backhaul provider: "Initial investigation shows loss of signal alarm due to a potential fibre break in the Blacktown area. Technician is en route to the site with an ETA of 90 mins for further testing and isolation."
We will share further updates as they become available.
Investigating -
Event Start Date/Time: 03/04/2025 22:05 AEDT Problem Status: Active Impacted POI(s): 2LIV,2PTH,2WIN
Dear Customer,
FSG have observed a backhaul outage affecting NBN POI 2LIV,2PTH,2WIN, we are currently investigating with the backhaul provider, no ETR is available at this stage.
Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.
Completed -
The scheduled maintenance has been completed.
Apr 3, 06:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 00:00 AEDT
Scheduled -
Change ID: CRQ000008654587
Maintenance Window: ====================== Start Date & Time: 03/04/2025 00:00 AEDT Finish Date & Time: 03/04/2025 06:00 AEDT
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 2WIN (Windsor)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Apr 2, 07:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 00:00 AEDT
Scheduled -
Change ID: VADV0077304
Maintenance Window: ====================== Start Date & Time: 02/042025 00:00 AEDT Finish Date & Time: 02/042025 07:00 AEDT
Impact ====================== Service Impact: Up to 1 hour service interruption within a 7 hour maintenance window.
Summary ====================== FSG engineers have been notified by our backhaul provider that they need to perform maintenance on the equipment servicing the following NBN POI(s): - 4BBE (Bundaberg) - 4TNS (Townsville) - 4NER (Nerang)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Apr 2, 06:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 00:00 AEDT
Scheduled -
Change ID: CRQ000008654172
Maintenance Window: ====================== Start Date & Time: 02/04/2025 00:00 AEDT Finish Date & Time: 02/04/2025 06:00 AEDT
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 3FSR (Footscray)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Apr 1, 06:30 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:30 AEDT
Scheduled -
Change ID: CRQ000008618789
Maintenance Window: ====================== Start Date & Time: 01/04/2025 00:30 Australian Eastern Daylight Time Finish Date & Time: 01/04/2025 06:30 Australian Eastern Daylight Time
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 5STI (STIRLING)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Apr 1, 06:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:00 AEDT
Scheduled -
Change ID: VADV0076966
Maintenance Window: ====================== Start Date & Time: 01/04/2025 00:00:00 AEDT Finish Date & Time: 01/04/2025 06:00:00 AEDT
Impact ====================== Service Impact: Up to a 6 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 6GLT (Geraldton)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Cancelled Maintenance Window: ====================== Start Date & Time: 02/04/2025 00:00:00 AEDT Finish Date & Time: 02/04/2025 06:00:00 AEDT
Impact ====================== Service Impact: Up to 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by our backhaul provider that they need to perform maintenance on the equipment servicing the following NBN POI(s): - 4TOB (Toowoomba)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 02/04/2025 00:00:00 AEDT Finish Date & Time: 02/04/2025 06:00:00 AEDT
Impact ====================== Service Impact: Up to 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by our backhaul provider that they need to perform maintenance on the equipment servicing the following NBN POI(s): - 4TOB (Toowoomba)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Mar 31, 18:23 AEDT
Update -
Change ID: VADV0077057
Cancelled Maintenance Window: ====================== Start Date & Time: 01/04/2025 00:00:00 AEDT Finish Date & Time: 01/04/2025 07:00:00 AEDT
FSG engineers have been notified by our backhaul provider that due to unforeseen circumstances maintenance on the equipment servicing the following NBN POI(s) is cancelled: - 2BLV (Berkeley Vale) - 2GOS (Gosford)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 01/04/2025 00:00:00 AEDT Finish Date & Time: 01/04/2025 07:00:00 AEDT
Impact ====================== Service Impact: Up to X hour service interruption within a X hour maintenance window.
Summary ====================== FSG engineers have been notified by our backhaul provider that they need to perform maintenance on the equipment servicing the following NBN POI(s): - 2BLV (Berkeley Vale) - 2GOS (Gosford)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Monitoring -
Event Start Date/Time: 30/03/2510:20 AEDT Event End Date/Time: 30/03/25 13:35 AEDT Problem Status: Monitoring Impacted POI(s): 2TAM
Dear Customer,
Connectivity to NBN POI 2TAM has been restored and traffic observed to be flowing as expected as at 13:35 AEDT. We are awaiting confirmation from our backhaul provider that work on this fault has been completed.
Investigating -
Event Start Date/Time: 30/03/2510:20 AEDT Problem Status: Active Impacted POI(s): 2TAM
Dear Customer,
FSG have observed a backhaul outage affecting NBN POI 2TAM, we are currently investigating with the backhaul provider, no ETR is available at this stage.
Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.
Completed -
The scheduled maintenance has been completed.
Mar 29, 06:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:00 AEDT
Scheduled -
Change ID: CRQ000008679152
Maintenance Window: ====================== Start Date & Time: 29/03/2025 00:00:00 AEDT Finish Date & Time: 29/03/2025 06:00:00 AEDT
Impact ====================== Service Impact: Up to a 6 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s):
- 2ALB (ALBURY)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Mar 28, 07:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:00 AEDT
Scheduled -
Change ID: VADV0077136
Maintenance Window: ====================== Start Date & Time: 28/03/2025 00:00:00 AEDT Finish Date & Time: 28/03/2025 07:00:00 AEDT
Impact ====================== Service Impact: Up to a 7 hour service interruption within a 7 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 3CTA (Cheltenham) - 3CBN (Cranbourne)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Mar 28, 01:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:00 AEDT
Scheduled -
Change ID: VADV0076954
Maintenance Window: ====================== Start Date & Time: 28/03/2025 00:00 AEDT Finish Date & Time: 28/03/2025 07:00 AEDT
Impact ====================== Service Impact: Up to 3-hour service interruption within a 7-hour maintenance window.
Summary ====================== FSG engineers have been notified by our backhaul provider that they need to perform maintenance on the equipment servicing the following NBN POI(s): - 3CBN (Cranbourne) - 3TMN (Tullamarine)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Monitoring -
Event Start Date/Time: 26/03/25 11:38 AEDT Event End Date/Time: 27/03/25 16:54 AEDT Problem Status: Monitoring Impacted POI(s): 2PEA
Dear Customer,
Connectivity to NBN POI 2PEA has been restored and traffic observed to be flowing as expected as at 16:54. We are awaiting confirmation from the data centre that work on this fault has been completed.
Update -
Event Start Date/Time: 26/03/25 11:38 AEDT Problem Status: Active Impacted POI(s): 2PEA
Dear Customer,
Our backhaul provider has finished checking the backhaul and found the link to be restored, but there is significant loss of signal inside the data centre to our equipment. We have engaged the data centre to investigate the fault with this internal data centre link.
Update -
Event Start Date/Time: 26/03/25 11:38 AEDT Problem Status: Active Impacted POI(s): 2PEA
Dear Customer,
Our FSG Technician successfully swapped the SFP equipment at 00:25 AEDT 27/3/2025. Meanwhile, NBN Technician attended the 2PEA site to replace the SFP equipment on their end. However, alarms are still present.
Our FSG Technician will continue investigating, and our NOC team will actively monitor the situation.
We appreciate your patience and will provide further updates as soon as available.
Update -
Event Start Date/Time: 26/03/25 11:38 AEDT Problem Status: Active Impacted POI(s): 2PEA
Dear Customer,
Our backhaul outage has been resolved, however services still not restored. FSG technician will be heading to SY3 Data Center to swap the SFP equipment. At this time, no ETA is available.
Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.
Update -
Event Start Date/Time: 26/03/25 11:38 AEDT Problem Status: Active Impacted POI(s): 2PEA
Dear Customer,
Our backhaul provider's fiber technicians are actively addressing the issue. While we don't have an estimated resolution time yet, they are working diligently to restore service as quickly as possible.
Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.
Identified -
Event Start Date/Time: 26/03/25 11:38 AEDT Problem Status: Active Impacted POI(s): 2PEA
Dear Customer,
Our backhaul provider’s Fibre technicians are actively working on the fault. At this time, we do not have an estimated resolution time.
Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.
Update -
Event Start Date/Time: 6/03/25 11:38 AEDT Problem Status: Active Impacted POI(s): 2PEA
Dear Customer,
Our backhaul provider have engaged the fibre area crew for further investigation as they have identified a fibre fault with the service. no ETR is available at this stage
Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.
Update -
Event Start Date/Time: 26/03/25 11:38 AEDT Problem Status: Active Impacted POI(s): 2PEA
Dear Customer,
We are awaiting the outcome of our backhaul provider's investigation, no ETR is available at this stage.
Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.
Investigating -
Event Start Date/Time: 26/03/25 11:38 AEDT Problem Status: Active Impacted POI(s): 2PEA
Dear Customer,
FSG have observed a backhaul outage affecting NBN POI 2PEA, we are currently investigating with the backhaul provider, no ETR is available at this stage.
Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.
Completed -
The scheduled maintenance has been completed.
Mar 27, 06:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 00:00 AEDT
Scheduled -
Change ID: CRQ000008597483
Maintenance Window: ====================== Start Date & Time: 27/03/2025 00:00:00 AEDT Finish Date & Time: 27/03/2025 06:00:00 AEDT
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 2FRE (Frenchs Forest)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Mar 27, 00:23 AEDT
Scheduled -
Change ID: Cancelled CRQ000008674921
Cancelled Maintenance Window: ====================== Start Date & Time: 27/03/2025 01:00:00 AEDT Finish Date & Time: 27/03/2025 07:00:00 AEDT
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 4MRA (Merrimac)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Mar 26, 07:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:00 AEDT
Scheduled -
Change ID: CRQ000008673488
Maintenance Window: ====================== Start Date & Time: 26/03/2025 01:00:00 AEDT Finish Date & Time: 26/03/2025 07:00:00 AEDT
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 4MRA (Merrimac)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Mar 25, 06:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:00 AEDT
Scheduled -
Change ID: VADV0077397
Emergency Maintenance Window: ====================== Start Date & Time: 25/03/2025 00:00:00 AEDT Finish Date & Time: 25/03/2025 06:00:00 AEDT
Impact ====================== Service Impact: Up to 4 hour service interruption within a 6 hour emergency maintenance window.
Summary ====================== FSG engineers have been notified by our backhaul provider that they need to perform emergency maintenance on the equipment servicing the following NBN POI(s): - 3SHP (Shepparton)
During the emergency maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the emergency maintenance be unsuccessful or have to be rolled back.