Unplanned Service Interruption - NBN POI 7LAU
Incident Report for FSG
Resolved
Event Start Date/Time: 27/04/24 00:07 AEST
Event End Date/Time: 27/04/24 01:50 AEST
Problem Status: Resolved
Impacted POI(s): 7LAU

Dear Customer,

The maintenance window is over and connectivity to NBN POI 7LAU has been stable since it restore and we are now resolving this incident.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Apr 27, 2024 - 06:28 AEST
Monitoring
Event Start Date/Time: 27/04/24 00:07 AEST
Problem Status: Active
Impacted POI(s): 7LAU

Dear Customer,

The connection NBN POI 7LAU is undergoing maintenance by our backhaul provider. Maintenance window is until 06:00 and expected interruption duration is 90 minutes.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Apr 27, 2024 - 00:39 AEST
Investigating
Event Start Date/Time: 27/04/24 00:07 AEST
Problem Status: Active
Impacted POI(s): 7LAU

Dear Customer,

FSG have observed a backhaul outage affecting NBN POI 7LAU, we are currently investigating with the backhaul provider, no ETR is available at this stage.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Apr 27, 2024 - 00:09 AEST
This incident affected: TAS NBN POIs (Backhaul - NBN POI, NBN POI - 7LAU (Launceston)).
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