Unplanned Service Interruption - 3CTA NBN POI
Update - Event Start Date/Time: Thursday 13th Jan 2022 at 18:39 AEDT
Problem Status: Monitoring
Impacted POI's: Cheltenham (3CTA)

Dear Customer,

Our upstream provider believes that there might be an intermittent one-way communications problem with this service. We are working with them to schedule an after hours emergency maintenance window to investigate and remediate the issue. Further notice will be provided once this has been planned and booked.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: noc@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Jan 14, 11:32 AEDT
Monitoring - Event Start Date/Time: Thursday 13th Jan 2022 at 18:39 AEDT
Problem Status: Monitoring
Impacted POI's: Cheltenham (3CTA)

Dear Customer,

Engineers are investigating a potential service interruption for the Cheltenham 3CTA NBN POI. Service has self restored. We are investigating this incident with our upstream provider and will provide further detail should it become available.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: noc@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Jan 13, 19:01 AEDT
Uptime over the past 90 days. View historical uptime.
Adelaide Operational
90 days ago
99.99 % uptime
Today
Backhaul - NBN POI ? Operational
90 days ago
99.96 % uptime
Today
Infrastructure - EQUINIX AE1 Operational
90 days ago
100.0 % uptime
Today
Infrastructure - YourDC Hawthorn Operational
90 days ago
100.0 % uptime
Today
Peering - IX Australia Operational
90 days ago
100.0 % uptime
Today
Transit (AS1221 Telstra) Operational
90 days ago
100.0 % uptime
Today
Brisbane Operational
90 days ago
99.93 % uptime
Today
Backhaul - NBN POI ? Operational
90 days ago
99.66 % uptime
Today
Infrastructure - NEXTDC B1 Operational
90 days ago
100.0 % uptime
Today
Infrastructure - NEXTDC B2 Operational
90 days ago
100.0 % uptime
Today
Peering - IX Australia Operational
90 days ago
100.0 % uptime
Today
Transit (AS1221 Telstra) Operational
90 days ago
100.0 % uptime
Today
Melbourne Operational
90 days ago
99.89 % uptime
Today
Backhaul - NBN POI ? Operational
90 days ago
99.13 % uptime
Today
Infrastructure - EQUINIX ME1 Operational
90 days ago
100.0 % uptime
Today
Infrastructure - NEXTDC M1 ? Operational
90 days ago
100.0 % uptime
Today
Interconnect - AXON ? Operational
90 days ago
100.0 % uptime
Today
Interconnect - Megaport ? Operational
90 days ago
100.0 % uptime
Today
Peering - IX Australia Operational
90 days ago
100.0 % uptime
Today
Peering - Equinix Operational
90 days ago
100.0 % uptime
Today
Transit (AS1221 Telstra) Operational
90 days ago
100.0 % uptime
Today
Perth Operational
90 days ago
99.98 % uptime
Today
Backhaul - NBN POI ? Operational
90 days ago
99.94 % uptime
Today
Infrastructure - NEXTDC P1 Operational
90 days ago
100.0 % uptime
Today
Infrastructure - NEXTDC P2 Operational
90 days ago
100.0 % uptime
Today
Peering - IX Australia Operational
90 days ago
100.0 % uptime
Today
Transit (AS1221 Telstra) Operational
90 days ago
100.0 % uptime
Today
Sydney Operational
90 days ago
99.91 % uptime
Today
Backhaul - NBN POI ? Operational
90 days ago
99.03 % uptime
Today
Infrastructure - EQUINIX SY3 Operational
90 days ago
100.0 % uptime
Today
Infrastructure - Equinix SY4 ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure - EQUINIX SY6 ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure - EQUINIX SY7 ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure - Globalswitch 1 ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure - Globalswitch 2 ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure - NEXTDC S1 ? Operational
90 days ago
100.0 % uptime
Today
Interconnect - AXON ? Operational
90 days ago
100.0 % uptime
Today
Peering - IX Australia Operational
90 days ago
100.0 % uptime
Today
Peering - Equinix ? Operational
90 days ago
100.0 % uptime
Today
Transit (AS1221 Telstra) Operational
90 days ago
100.0 % uptime
Today
National Operational
90 days ago
99.99 % uptime
Today
nbn Satellite Services ? Operational
90 days ago
99.9 % uptime
Today
Intercapital - Adelaide to Melbourne ? Operational
90 days ago
100.0 % uptime
Today
Intercapital - Adelaide to Perth Operational
90 days ago
100.0 % uptime
Today
Intercapital - Canberra to Melbourne Operational
90 days ago
100.0 % uptime
Today
Intercapital - Sydney to Brisbane (Inland Route) Operational
90 days ago
100.0 % uptime
Today
Intercapital - Sydney to Brisbane (Coast Route) Operational
90 days ago
100.0 % uptime
Today
Intercapital - Sydney to Canberra Operational
90 days ago
100.0 % uptime
Today
Intercapital - Sydney to Melbourne (Inland Route) Operational
90 days ago
100.0 % uptime
Today
Intercapital - Sydney to Melbourne (Coast Route) Operational
90 days ago
100.0 % uptime
Today
Intercapital - Sydney to Perth (Indigo) Operational
90 days ago
100.0 % uptime
Today
Intercapital - Melbourne to Hobart Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 27, 2022

No incidents reported today.

Jan 26, 2022

No incidents reported.

Jan 25, 2022
Unplanned Service Interruption - Various locations in NSW, Victoria and SA
Resolved - This incident has been resolved.
Jan 25, 14:17 AEDT
Monitoring - Event Start Date/Time: Tuesday 25th of Jan 2022 at 05:00 AEDT
Problem Status: Active
Location of Problem: Various locations in NSW, Victoria and SA
Customer Impact: Loss of connection

Dear Customer,

Our network team has resolved the issue and our services have been restored. Please contact us if your service is still having issues.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: noc@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Jan 25, 11:41 AEDT
Update - Event Start Date/Time: Tuesday 25th of Jan 2022 at 05:00 AEDT
Problem Status: Active
Location of Problem: Various locations in NSW, Victoria and SA
Customer Impact: Loss of connection

Dear Customer,

We have found some services in South Australia are also affected.


Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: noc@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Jan 25, 09:26 AEDT
Investigating - Event Start Date/Time: Tuesday 25th of Jan 2022 at 05:00 AEDT
Problem Status: Active
Location of Problem: Various locations in NSW and Victoria
Customer Impact: Loss of connection

Dear Customer,

We have detected a loss of connectivity for some services in NSW and Victoria. We are investigating the cause of this outage.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: noc@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Jan 25, 09:22 AEDT
Jan 24, 2022

No incidents reported.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
Unplanned Service Interruption - 9CVI NBN POI
Resolved - Event Start Date/Time: Thursday 13th Jan 2022 at 18:39 AEDT
Problem Status: Restored
Impacted POI's: Civic (9CVI)

Dear Customer,

Our upstream carrier has replaced the faulty line card and we are currently seeing service restored. Further remediation works will be performed next week, we will send a scheduled maintenance notice separately for those works.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: noc@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Jan 14, 19:23 AEDT
Update - Event Start Date/Time: Thursday 13th Jan 2022 at 18:39 AEDT
Problem Status: Active
Impacted POI's: Civic (9CVI)

Dear Customer,

Our upstream carrier has replaced the faulty line card and we are currently waiting for it to boot. Service recovery is expected shortly.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: noc@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Jan 14, 19:09 AEDT
Update - Event Start Date/Time: Thursday 13th Jan 2022 at 18:39 AEDT
Problem Status: Active
Impacted POI's: Civic (9CVI)

Dear Customer,

Our upstream carrier has identified the issue as being a line card that has failed in their sunshine exchange. A field engineer is due on site in approximately 90 minutes. As soon as more updates come to hand we will pass them on.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: noc@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Jan 14, 18:03 AEDT
Update - Event Start Date/Time: Thursday 13th Jan 2022 at 18:39 AEDT
Problem Status: Active
Impacted POI's: Civic (9CVI)

Dear Customer,

Our upstream carrier has identified the issue as being a line card that has failed in their sunshine exchange. The card has been remotely reset but has not recovered, field is being arranged and we will provide an ETA as soon as one becomes available.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: noc@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Jan 14, 17:16 AEDT
Identified - Event Start Date/Time: Thursday 13th Jan 2022 at 18:39 AEDT
Problem Status: Active
Impacted POI's: Civic (9CVI)

Dear Customer,

Engineers have been notified that this circuit has gone down again. Optus are sending an engineer to site to do planned emergency maintenance now.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: noc@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Jan 14, 16:23 AEDT
Update - Event Start Date/Time: Thursday 13th Jan 2022 at 18:39 AEDT
Problem Status: Monitoring
Impacted POI's: Civic (9CVI)

Dear Customer,

Our upstream provider has observed multiple alarms on this service and is planning to replace cabling and clean and test all infrastructure on the NEXTDC end of this circuit. We are working with them to schedule an after hours emergency maintenance window to investigate and remediate the issue. Further notice will be provided once this has been planned and booked.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: noc@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Jan 14, 11:34 AEDT
Monitoring - Event Start Date/Time: Thursday 13th Jan 2022 at 18:39 AEDT
Problem Status: Monitoring
Impacted POI's: Civic (9CVI)

Dear Customer,

Engineers are investigating a potential service interruption for the Civic 9CVI NBN POI. Service has self restored. We are investigating this incident with our upstream provider and will provide further detail should it become available.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: noc@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Jan 13, 19:00 AEDT
Investigating - Event Start Date/Time: Thursday 13th Jan 2022 at 18:39 AEDT
Problem Status: Active
Impacted POI's: Civic (9CVI)

Dear Customer,

Engineers are investigating a potential service interruption for the Civic 9CVI NBN POI.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: noc@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Jan 13, 18:48 AEDT
Unplanned Service Interruption - 3HAW, 3KEW NBN POI
Resolved - Event Start Date/Time: Friday 14th Jan 2022 at 00:00 AEDT
Problem Status: Resolved
Impacted POI's: Kew and Hawthorn

Dear Customer,

Service has now been restored and no further service interruptions are expected.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: noc@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Jan 14, 02:17 AEDT
Identified - Event Start Date/Time: Friday 14th Jan 2022 at 00:00 AEDT
Problem Status: Active
Impacted POI's: Kew and Hawthorn

Dear Customer,

Engineers are investigating link instability on 3KEW and 3HAW NBN POI's. Our upstream provider has identified an un-notified planned maintenance event at Exhibition Exchange which is impacting these services. We are advised that fibre splicing is under way and that service restoration is expected within the next hour.

Updates will be provided as soon as they come to hand.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: noc@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Jan 14, 01:08 AEDT
Update - Event Start Date/Time: Friday 14th Jan 2022 at 00:00 AEDT
Problem Status: Active
Impacted POI's: Kew and Hawthorn

Dear Customer,

Engineers are investigating link instability on 3KEW and 3HAW NBN POI's. A data centre technician is on the way to site to investigate and faults have been logged with our upstream provider as we are now not receiving light on these services.

Upstream provider response time is 2 hours. We anticipate our data centre technician being onsite in about 30 minutes. Further updates will be provided as they become available.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: noc@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Jan 14, 00:35 AEDT
Investigating - Event Start Date/Time: Friday 14th Jan 2022 at 00:00 AEDT
Problem Status: Active
Impacted POI's: Kew and Hawthorn

Dear Customer,

Engineers are investigating link instability on 3KEW and 3HAW NBN POI's. A data centre technician is on the way to site to investigate. Updates will be provided as soon as they come to hand.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: noc@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Jan 14, 00:16 AEDT
Jan 13, 2022
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