Maintenance Window: ====================== Start Date & Time: 29/07/2024 00:00:00 AEST Finish Date & Time: 29/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to a 1 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 2MIR (Miranda)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 29/07/2024 00:00:00 AEST Finish Date & Time: 29/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to a 1 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 4NBR (Nambour) - 4ROT (Rockhampton)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 29/07/2024 00:00:00 AEST Finish Date & Time: 29/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to a 1 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 3EXH (Exhibition)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 30/07/2024 00:00:00 AEST Finish Date & Time: 30/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 2MOS (Mosman)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 01/08/2024 00:00:00 AEST Finish Date & Time: 01/08/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to a 2 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 2LAK (Lakemba)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 01/08/2024 00:00:00 AEST Finish Date & Time: 01/08/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 3HRS (Horsham)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 01/08/2024 00:00:00 AEST Finish Date & Time: 01/08/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 2PEA (Peakhurst)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 01/08/2024 00:00:00 AEST Finish Date & Time: 01/08/2024 07:00:00 AEST
Impact ====================== Service Impact: Up to 7 hour service interruption within a 7 hour maintenance window.
Summary ====================== FSG engineers have been notified by our backhaul provider that they need to perform maintenance on the equipment servicing the following NBN POI(s): - 3CBN (Cranbourne) - 3TMN (Tullamarine)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 01/08/2024 00:30:00 AEST Finish Date & Time: 01/08/2024 06:30:00 AEST
Impact ====================== Service Impact: Up to 4 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by our backhaul provider that they need to perform maintenance on the equipment servicing the following NBN POI(s): - 5ADB (Greenfields Depot) - 5STI (Stirling)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 02/08/2024 00:00:00 AEST Finish Date & Time: 02/08/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to a 2 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 4BDB (Bundamba)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 02/08/2024 00:00:00 AEST Finish Date & Time: 02/08/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to a 2 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 3STK (St Kilda)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 05/08/2024 00:00:00 AEST Finish Date & Time: 05/08/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 3BEN (Bendigo) - 3CBN (Cranbourne)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 06/08/2024 00:00:00 AEST Finish Date & Time: 06/08/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to a 1.5 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 4BDB (Bundamba)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 06/08/2024 00:30:00 AEST Finish Date & Time: 06/08/2024 06:30:00 AEST
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 5ADB (Greenfields Depot)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 07/08/2024 00:00:00 AEST Finish Date & Time: 07/08/2024 07:00:00 AEST
Impact ====================== Service Impact: Up to 7 hour service interruption within a 7 hour maintenance window.
Summary ====================== FSG engineers have been notified by our backhaul provider that they need to perform maintenance on the equipment servicing the following NBN POI(s): - 3TMN (Tullamarine)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 07/08/2024 02:00:00 AEST Finish Date & Time: 07/08/2024 08:00:00 AEST
Impact ====================== Service Impact: Up to a 1.5 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 6BSD (Bassendean)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 09/08/2024 00:00:00 AEST Finish Date & Time: 09/08/2024 06:30:00 AEST
Impact ====================== Service Impact: Up to 1 hour service interruption within a 6.5 hour maintenance window.
Summary ====================== FSG engineers have been notified by our backhaul provider that they need to perform maintenance on the equipment servicing the following NBN POI(s): - 5PTA (Port Augusta)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 09/08/2024 02:00:00 AEST Finish Date & Time: 09/08/2024 08:00:00 AEST
Impact ====================== Service Impact: Up to a 1.5 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 6BSD (Bassendean)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 10/08/2024 23:00:00 AEST Finish Date & Time: 10/08/2024 09:00:00 AEST
Impact ====================== Service Impact: Up to 8 hour service interruption within a 10 hour maintenance window.
Summary ====================== FSG engineers have been notified by our backhaul provider that they need to perform maintenance on the equipment servicing the following NBN POI(s): - 2ALB (Albury) - 2HAM (Hamilton) - 2MYF (Mayfield) - 2WAG (Wagga Wagga) - 2WIN (Windsor)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Investigating -
Event Start Date/Time: 26/07/24 18:29 AEST Problem Status: Active Impacted POI(s): Multiple
Dear Customer,
FSG is an issue in the FSG core network, engineers are investigating, no ETR is available at this stage.
Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.
Completed -
The scheduled maintenance has been completed.
Jul 26, 06:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 00:30 AEST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 12, 13:48 AEST
Scheduled -
Change ID: CH-008859
Maintenance Window: ====================== Start Date & Time: 26/07/2024 00:30:00 AEST Finish Date & Time: 26/07/2024 06:30:00 AEST
Impact ====================== Service Impact: Up to 30 minute service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by our backhaul provider that they need to perform maintenance on the equipment servicing the following NBN POI(s): - 5ADB (Greenfields Depot) - 5STI (Stirling)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Jul 25, 08:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 02:00 AEST
Scheduled -
Change ID: CRQ000008191874
Maintenance Window: ====================== Start Date & Time: 25/07/2024 02:00:00 AEST Finish Date & Time: 25/07/2024 08:00:00 AEST
Impact ====================== Service Impact: Up to a 1 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 6CAN (Cannington) - 6CGE (South Coogee)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Jul 25, 06:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 00:00 AEST
Scheduled -
Change ID: CRQ000008181401
Maintenance Window: ====================== Start Date & Time: 25/07/2024 00:00:00 AEST Finish Date & Time: 25/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 2MOS (Mosman)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Jul 24, 06:01 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 00:00 AEST
Scheduled -
Change ID: CRQ000008192446
Maintenance Window: ====================== Start Date & Time: 24/07/2024 00:00:00 AEST Finish Date & Time: 24/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to a 1 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 3TMN (Tullamarine) - 3WER (Werribee)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Jul 24, 06:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 00:01 AEST
Scheduled -
Change ID: CRQ000008191871
Maintenance Window: ====================== Start Date & Time: 24/07/2024 00:00:00 AEST Finish Date & Time: 24/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to a 1 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 4BBE (Bundaberg) - 4TOB (Toowoomba)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Investigating -
Event Start Date/Time: 23/07/2024 01:50 AEST Problem Status: Active Impacted POI(s): 2PEN
Dear Customer,
FSG have observed a backhaul outage affecting NBN POI 2PEN, we are currently investigating with the backhaul provider, no ETR is available at this stage.
Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.
Completed -
The scheduled maintenance has been completed.
Jul 23, 07:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:00 AEST
Scheduled -
Change ID: CH-008857
Maintenance Window: ====================== Start Date & Time: 23/07/2024 00:00:00 AEST Finish Date & Time: 23/07/2024 07:00:00 AEST
Impact ====================== Service Impact: Up to 7 hour service interruption within a 7 hour maintenance window.
Summary ====================== FSG engineers have been notified by our backhaul provider that they need to perform maintenance on the equipment servicing the following NBN POI(s): - 3SHP (Shepparton)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Jul 23, 06:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:01 AEST
Scheduled -
Change ID: CRQ000008181835
Maintenance Window: ====================== Start Date & Time: 23/07/2024 00:00:00 AEST Finish Date & Time: 23/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to a 1.5 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 2MOS (Mosman)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Jul 23, 06:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:01 AEST
Scheduled -
Change ID: CRQ000008192444
Maintenance Window: ====================== Start Date & Time: 23/07/2024 00:00:00 AEST Finish Date & Time: 23/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to a 1 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 3TMN (Tullamarine) - 3WER (Werribee)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Jul 23, 06:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:00 AEST
Scheduled -
Change ID: CRQ000008192441
Maintenance Window: ====================== Start Date & Time: 23/07/2024 00:00:00 AEST Finish Date & Time: 23/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to a 1 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 4BBE (Bundaberg) - 4TOB (Toowoomba)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Jul 22, 07:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 00:00 AEST
Update -
Change ID: CH-008855
Updated Maintenance Window: ====================== Start Date & Time: 22/07/2024 00:00:00 AEST Finish Date & Time: 22/07/2024 07:00:00 AEST
Impact ====================== Service Impact: Up to 7 hour service interruption within a 7 hour maintenance window.
Summary ====================== FSG engineers have been notified by our backhaul provider that they need to postpone the maintenance on the equipment servicing the following NBN POI(s) to the 22/07/24: - 2LIV (Liverpool) - 2PTH (Penrith)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Maintenance Window: ====================== Start Date & Time: 08/07/2024 00:00:00 AEST Finish Date & Time: 08/07/2024 07:00:00 AEST
Impact ====================== Service Impact: Up to 7 hour service interruption within a 7 hour maintenance window.
Summary ====================== FSG engineers have been notified by our backhaul provider that they need to perform maintenance on the equipment servicing the following NBN POI(s): - 2LIV (Liverpool) - 2PTH (Penrith)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Jul 22, 06:01 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 00:00 AEST
Scheduled -
Change ID: CRQ000008191786
Maintenance Window: ====================== Start Date & Time: 22/07/2024 00:00:00 AEST Finish Date & Time: 22/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to an 1 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 2CBT (Campbelltown) - 4NBR (Nambour)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Jul 22, 06:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 00:01 AEST
Scheduled -
Change ID: CRQ000008191788
Maintenance Window: ====================== Start Date & Time: 22/07/2024 00:00:00 AEST Finish Date & Time: 22/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to an 1 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 3KEW (Kew) - 7LAU (Launceston)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Jul 19, 06:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 00:00 AEST
Scheduled -
Change ID: CRQ000008181378
Maintenance Window: ====================== Start Date & Time: 19/07/2024 00:00:00 AEST Finish Date & Time: 19/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to a 3 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 3EXH (Exhibition)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Investigating -
Event Start Date/Time: 18/07/2024 07:24 AEST Problem Status: Active Impacted POI(s): 6GLT
Dear Customer,
FSG have observed a backhaul outage affecting NBN POI 6GLT, we are currently investigating with the backhaul provider, no ETR is available at this stage.
Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.
Completed -
The scheduled maintenance has been completed.
Jul 18, 06:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 00:00 AEST
Scheduled -
Change ID: CRQ000008191751
Maintenance Window: ====================== Start Date & Time: 18/07/2024 00:00:00 AEST Finish Date & Time: 18/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to an 1 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 2CBT (Campbelltown) - 4NBR (Nambour)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Jul 17, 08:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 04:00 AEST
Scheduled -
Notification ID: NTF000029084
Notification of Routine Maintenance Start Time: 17/07/2024 04:00:00 (AEST) - 02:00:00 (AWST) End Time: 17/07/2024 08:00:00 (AEST) - 06:00:00 (AWST)
Purpose of Maintenance: FSG will be performing software upgrades to our networking equipment hardware located in our NEXTDC P1 (NXTP1) POP during the maintenance window. This undertaking is part of FSG's ongoing routine maintenance work to implement vendor recommended software updates of our networking infrastructure. These updates ensure the security and reliability of the service we deliver to our Customers. FSG always indicates a longer maintenance window than required, so that in the rare event of any issues, our engineers can resolve them within the prescribed maintenance window.
Affected Services: - Connectivity to NBN POIs 6APP; 6CAN; 6DBL; 6GLT; 6HIL; 6KEL; 6PEA; 6PNJ - This will affect associated NBN services including: - Connectivity Virtual Circuits (CVC) and attached Access Virtual Circuits (AVC) - Virtual NNIs (VNNI) - Enterprise Ethernet (EE) - Customer NNI services connected at NEXTDC P1 (NXTP1)
Expected Impact: Customers will experience 2 outages of up to 15 minutes each as the maintenance work is being undertaken. The total time the network will be in a hazardous state is estimated to be no more than 5 hours.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back. Thank you for your patience while we make these critical improvements, if you have any questions related to this issue please don't hesitate to respond to this email.
Completed -
The scheduled maintenance has been completed.
Jul 17, 06:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 00:00 AEST
Scheduled -
Change ID: CRQ000008191749
Maintenance Window: ====================== Start Date & Time: 17/07/2024 00:00:00 AEST Finish Date & Time: 17/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to an 1 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 2CHA (Chatswood) - 2HAM (Hamilton)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Connectivity to NBN POI 3KEY has been restored and traffic observed to be flowing as expected as at 13:00. We are awaiting confirmation from our backhaul provider that work on this fault has been completed.
Update -
1st Event Start Date/Time: 16/07/24 08:02 AEST 1st Event End Date/Time: 16/07/24 08:04 AEST 2nd Event Start Date/Time: 16/07/24 08:06 AEST Problem Status: Active Impacted POI(s): 3KEY
Dear Customer,
Field testing has by our backhaul provider's technicians have break between Keysborough and Wantirna. Technicians are heading to the Wantirna exchange now for further testing.
Monitoring -
Event Start Date/Time: 16/07/24 08:02 AEST Event End Date/Time: 16/07/24 08:04 AEST Problem Status: Monitoring Impacted POI(s): 3KEY
Dear Customer,
Connectivity to NBN POI 3KEY has been restored and traffic observed to be flowing as expected as at 08:04. We are awaiting confirmation from our backhaul provider that work on this fault has been completed.
Investigating -
Event Start Date/Time: 16/07/24 08:02 AEST Problem Status: Active Impacted POI(s): 3KEY
Dear Customer,
FSG have observed a backhaul outage affecting NBN POI 3KEY , we are currently investigating with the backhaul provider, no ETR is available at this stage.
Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.
Completed -
The scheduled maintenance has been completed.
Jul 16, 08:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 04:00 AEST
Scheduled -
Notification ID: NTF000029085
Notification of Routine Maintenance Start Time: 16/07/2024 04:00:00 (AEST) - 02:00:00 (AWST) End Time: 16/07/2024 08:00:00 (AEST) - 06:00:00 (AWST)
Purpose of Maintenance: FSG will be performing software upgrades to our networking equipment hardware located in our NEXTDC P2 (NXTP2) POP during the maintenance window. This undertaking is part of FSG's ongoing routine maintenance work to implement vendor recommended software updates of our networking infrastructure. These updates ensure the security and reliability of the service we deliver to our Customers. FSG always indicates a longer maintenance window than required, so that in the rare event of any issues, our engineers can resolve them within the prescribed maintenance window.
Affected Services: - Connectivity to NBN POIs 6BSD; 6CGE; 6KAT; 6MLO; 6PEB; 6SUB - This will affect associated NBN services including: - Connectivity Virtual Circuits (CVC) and attached Access Virtual Circuits (AVC) - Virtual NNIs (VNNI) - Enterprise Ethernet (EE) - Customer NNI services connected at NEXTDC P2 (NXTP2)
Expected Impact: Customers will experience 2 outages of up to 15 minutes each as the maintenance work is being undertaken. The total time the network will be in a hazardous state is estimated to be no more than 4 hours.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Thank you for your patience while we make these critical improvements, if you have any questions related to this issue please don't hesitate to respond to this email.
Completed -
The scheduled maintenance has been completed.
Jul 16, 06:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:00 AEST
Scheduled -
Change ID: CRQ000008191841
Maintenance Window: ====================== Start Date & Time: 16/07/2024 00:00:00 AEST Finish Date & Time: 16/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to an 1 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 3BEN (Bendigo) - 3CBN (Cranbourne)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Jul 16, 06:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:00 AEST
Scheduled -
Change ID: CRQ000008191840
Maintenance Window: ====================== Start Date & Time: 16/07/2024 00:00:00 AEST Finish Date & Time: 16/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to an 1 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 2CHA (Chatswood) - 2HAM (Hamilton)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Jul 15, 06:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 00:00 AEST
Scheduled -
Change ID: CRQ000008191748
Maintenance Window: ====================== Start Date & Time: 15/07/2024 00:00:00 AEST Finish Date & Time: 15/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to an 1 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 3HRS (Horsham) - 3MTE (Mount Eliza)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.
Completed -
The scheduled maintenance has been completed.
Jul 15, 06:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 00:01 AEST
Scheduled -
Change ID: CRQ000008191602
Maintenance Window: ====================== Start Date & Time: 15/07/2024 00:00:00 AEST Finish Date & Time: 15/07/2024 06:00:00 AEST
Impact ====================== Service Impact: Up to an 1 hour service interruption within a 6 hour maintenance window.
Summary ====================== FSG engineers have been notified by nbn that they are upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth at the following NBN POI(s): - 2CRR (Carramar) - 2PEA (Peakhurst)
During the maintenance window customers will experience a service interruption to the impacted POI(s) after which service will restore.
Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.