Event Start Date/Time: Friday 14th Jan 2022 at 00:00 AEDT
Problem Status: Active
Impacted POI's: Kew and Hawthorn
Engineers are investigating link instability on 3KEW and 3HAW NBN POI's. A data centre technician is on the way to site to investigate and faults have been logged with our upstream provider as we are now not receiving light on these services.
Upstream provider response time is 2 hours. We anticipate our data centre technician being onsite in about 30 minutes. Further updates will be provided as they become available.
Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.