Unplanned Service Interruption - NBN POI 5PRO
Incident Report for FSG
Resolved
Event Start Date/Time: 24/04/2024 00:47 AEST
Event End Date/Time: 24/04/2024 01:25 AEST
Problem Status: Resolved
Impacted POI(s): 5PRO

Dear Customer,

The nbn maintenance window is over, connectivity to NBN POI 5PRO has been stable since it restore and we are now resolving this incident.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Apr 24, 2024 - 07:34 AEST
Identified
Event Start Date/Time: 24/04/2024 00:47 AEST
Problem Status: Active
Impacted POI(s): 5PRO

Dear Customer,

We have been informed by NBN that the current outage affecting NBN POI(s) 5PRO is caused by an ongoing network change.

Change details:
Event Start Date/Time: 24/04/2024 00:30 AEST
Event End Date/Time: 24/04/2024 06:30 AEST


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Apr 24, 2024 - 00:57 AEST
Investigating
Event Start Date/Time: 24/04/2024 00:47 AEST
Problem Status: Active
Impacted POI(s): 5PRO

Dear Customer,

FSG have observed a backhaul outage affecting NBN POI 5PRO, we are currently investigating with the backhaul provider, no ETR is available at this stage.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Apr 24, 2024 - 00:54 AEST
This incident affected: SA NBN POIs (Backhaul - NBN POI, NBN POI - 5PRO (Prospect)).
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