Event Start Date/Time: 18/04/24 17:57 AEST Event End Date/Time: 19/04/24 06:47 AEST Problem Status: Monitoring Impacted POI(s): 3SHP
Dear Customer,
Connectivity to NBN POI 3SHP has been restored and traffic observed to be flowing as expected as at 06:47. We are awaiting confirmation from our backhaul provider that work on this fault has been completed.
Event Start Date/Time: 18/04/24 17:57 AEST Problem Status: Active Impacted POI(s): 3SHP
Dear Customer,
Our backhaul provider's technician has determined that an NDD truck is required to expose buried IOF pit to conduct further testing and pinpoint the break point.
Event Start Date/Time: 18/04/24 17:57 AEST Problem Status: Active Impacted POI(s): 3SHP
Dear Customer,
Our backhaul provider's technician has arrived onsite and has completed the testing. A potential fibre break is located at 23.9KM. The tech is now en route to find the actual break location with an ETE of 90 mins.
Event Start Date/Time: 18/04/24 17:57 AEST Problem Status: Active Impacted POI(s): 3SHP
Dear Customer,
Our backhaul provider's initial investigation shows loss of signal alarm due to a suspected fibre break around Elmore region in VIC. Their technician is en route to the site with an ETE of 3 hours for further testing and isolation.
Event Start Date/Time: 18/04/24 17:57 AEST Problem Status: Active Impacted POI(s): 3SHP
Dear Customer,
FSG have observed a backhaul outage affecting NBN POI 3SHP, we are currently investigating with the backhaul provider, no ETR is available at this stage.
Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.