Unplanned Service Interruption - wholesale NBN circuits delivered to NextDC M1
Incident Report for FSG
Resolved
Event Start Date/Time: 26/09/2024 09:27 AEST
Event End Date/Time: 26/09/2024 09:56 AEST
Problem Status: Resolved
Impacted POI(s): Vic

Dear Customer,

The root cause has been identified, and PIR has been distributed.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Sep 26, 2024 - 16:12 AEST
Monitoring
Event Start Date/Time: 26/09/2024 09:27 AEST
Event End Date/Time: 26/09/2024 09:56 AEST
Problem Status: Monitoring
Impacted POI(s): VIC

Dear Customer,

Connectivity to impacted NBN wholesale circuits delivered to NEXTDC M1 has been restored and traffic observed to be flowing as expected as at 26/09/2024 09:56 AEST. Root cause analysis is underway.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Sep 26, 2024 - 10:00 AEST
Investigating
Event Start Date/Time: 26/09/2024 09:27 AEST
Problem Status: Active
Impacted POI(s): VIC

Dear Customer,

FSG have observed an outage affecting NBN wholesale circuits delivered to NEXTDC M1, we are currently investigating. Thre is no ETA atthis stage.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Sep 26, 2024 - 09:45 AEST
This incident affected: VIC Core Network and Data Centres (Infrastructure - NEXTDC M1).
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