Unplanned Service Interruption - NBN POI 4CAB

Incident Report for FSG

Resolved

Event Start Date/Time: 30/04/25 00:40 AEST
Event Start Date/Time: 30/04/25 1:11 AEST
Problem Status: Resolved
Impacted POI(s): 4CAB

Dear Customer,

Connectivity to NBN POI 4CAB has been stable since it restore and we are now resolving this incident.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Posted Apr 30, 2025 - 05:15 AEST

Monitoring

Event Start Date/Time: 30/04/25 00:40 AEST
Event Start Date/Time: 30/04/25 1:11 AEST
Problem Status: Monitoring
Impacted POI(s): 4CAB

Dear Customer,

Connectivity to NBN POI 4CAB has been restored and traffic observed to be flowing as expected as at 30/04/25 1:11 AEST. We are awaiting confirmation from our backhaul provider that work on this fault has been completed.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Posted Apr 30, 2025 - 01:21 AEST

Investigating

Event Start Date/Time: 30/04/25 00:40 AEST
Problem Status: Active
Impacted POI(s): 4CAB

Dear Customer,

FSG have observed a backhaul outage affecting NBN POI 4CAB, we are currently investigating with the backhaul provider, no ETR is available at this stage.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Posted Apr 30, 2025 - 00:50 AEST

This incident affected: QLD NBN POIs (Backhaul - NBN POI, NBN POI - 4CAB (Caboolture)).