Unplanned Service Interruption - NBN POI 2PEN
Incident Report for FSG
Resolved
Event Start Date/Time: 23/04/2024 00:46 AEST
Event End Date/Time: 23/04/2024 01:06 AEST
Problem Status: Resolved
Impacted POI(s): 2PEN

Dear Customer,

Connectivity to NBN POI 2PEN has been stable since it restore and we are now resolving this incident.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Apr 23, 2024 - 07:19 AEST
Monitoring
Event Start Date/Time: 23/04/2024 00:46 AEST
Event End Date/Time: 23/04/2024 01:06 AEST
Problem Status: Monitoring
Impacted POI(s): 2PEN

Dear Customer,

Connectivity to NBN POI 2PEN has been restored, and traffic observed to be flowing as expected as of 23/04/2024 01:06 AEST.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Apr 23, 2024 - 01:41 AEST
Identified
Event Start Date/Time: 23/04/2024 00:46 AEST
Problem Status: Active
Impacted POI(s): 2PEN

Dear Customer,

Our backhaul provider to NBN POI(s) 2PEN has informed us that an ongoing network change has caused the outage.

Change details:
Event Start Date/Time: 22/04/2024 23:59 AEST
Event End Date/Time: 23/04/2024 06:00 AEST


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Apr 23, 2024 - 01:10 AEST
Investigating
Event Start Date/Time: 23/04/2024 00:46 AEST
Problem Status: Active
Impacted POI(s): 2PEN

Dear Customer,

FSG have observed a backhaul outage affecting NBN POI 2PEN, we are currently investigating with the backhaul provider, no ETR is available at this stage.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Apr 23, 2024 - 00:59 AEST
This incident affected: NSW NBN POIs (Backhaul - NBN POI, NBN POI - 2PEN (Pendle Hill)).
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