Unplanned Service Interruption - NBN POI 4TNS

Incident Report for FSG

Resolved

Event Start Date/Time: 18/03/25 19:36 AEDT
Event End Date/Time: 19:55 18/03/25 AEDT
Problem Status: Resolved
Impacted POI(s): 4TNS

Dear Customer,

Connectivity to NBN POI 4TNS has been stable since it restore and we are now resolving this incident.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Mar 18, 2025 - 20:00 AEDT

Update

We are continuing to investigate this issue.
Posted Mar 18, 2025 - 19:49 AEDT

Investigating

Event Start Date/Time: 18/03/25 19:36 AEDT
Problem Status: Active
Impacted POI(s): 4TNS

Dear Customer,

FSG have observed a backhaul outage affecting NBN POI 4TNS , we are currently investigating with the backhaul provider, no ETR is available at this stage.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Mar 18, 2025 - 19:43 AEDT
This incident affected: QLD NBN POIs (Backhaul - NBN POI, NBN POI - 4TNS (Townsville)).
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