Unplanned Service Interruption - NBN POI 2CFS
Incident Report for FSG
Resolved
Event Start Date/Time: 10/11/24 06:57 AEDT
Event End Date/Time: 10/11/24 07:35 AEDT
Problem Status: Resolved
Impacted POI(s): 2CFS

Dear Customer,

Connectivity to NBN POI 2CFS has been stable since it restore and we are now resolving this incident.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Nov 10, 2024 - 15:10 AEDT
Monitoring
Event Start Date/Time: 10/11/24 06:57 AEDT
Event End Date/Time: 10/11/24 07:35 AEDT
Problem Status: Monitoring
Impacted POI(s): 2CFS

Dear Customer,

Connectivity to NBN POI 2CFS has been restored and traffic observed to be flowing as expected as at 07:35.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Nov 10, 2024 - 08:05 AEDT
Investigating
Event Start Date/Time: 10/11/24 06:57 AEDT
Problem Status: Active
Impacted POI(s): 2CFS

Dear Customer,

FSG have observed an outage affecting NBN POI 2CFS, we are currently investigating, no ETR is available at this stage.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Nov 10, 2024 - 07:08 AEDT
This incident affected: NSW NBN POIs (Backhaul - NBN POI, NBN POI - 2CFS (Coffs Harbour)).
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