Unplanned Service Interruption - NBN POI 3MEA
Incident Report for FSG
Resolved
Event Start Date/Time: 08/11/2024 00:59 AEDT
Event End Date/Time: 08/11/2024 04:19 AEDT
Problem Status: Monitoring
Impacted POI(s): 3MEA

Dear Customer,

Connectivity to NBN POI 3MEA has been stable since it restore and we are now resolving this incident.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Nov 08, 2024 - 07:03 AEDT
Monitoring
Event Start Date/Time: 08/11/2024 00:59 AEDT
Event End Date/Time: 08/11/2024 04:19 AEDT
Problem Status: Monitoring
Impacted POI(s): 3MEA

Dear Customer,

Connectivity to NBN POI 3MEA has been restored and traffic observed to be flowing as expected as at 3MEA. We are awaiting confirmation from our backhaul provider that work on this fault has been completed.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Nov 08, 2024 - 05:04 AEDT
Identified
Event Start Date/Time: 08/11/2024 00:59 AEDT
Problem Status: Active
Impacted POI(s): 3MEA

Dear Customer,

Nbn POI 3MEA is undergoing maintenance by nbn, some interruptions may be experienced until the end of the maintenance window at 06:00.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Nov 08, 2024 - 03:23 AEDT
Monitoring
Event Start Date/Time: 08/11/2024 00:59 AEDT
Event End Date/Time: 08/11/2024 01:38 AEDT
Problem Status: Monitoring
Impacted POI(s): 3MEA

Dear Customer,

Connectivity to NBN POI 3MEA has been restored and traffic observed to be flowing as expected as at 3MEA. We are awaiting confirmation from our backhaul provider that work on this fault has been completed.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Nov 08, 2024 - 01:39 AEDT
Investigating
Event Start Date/Time: 08/11/2024 00:59 AEDT
Problem Status: Active
Impacted POI(s): 3MEA

Dear Customer,

FSG have observed a backhaul outage affecting NBN POI 3MEA, we are currently investigating with the backhaul provider, no ETR is available at this stage.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted Nov 08, 2024 - 01:25 AEDT
This incident affected: VIC NBN POIs (Backhaul - NBN POI, NBN POI - 3MEA (Nunawading Depot)).