Event Start Date/Time: 25/09/2023 21:29 AEST Event End Date/Time: 26/09/2023 06:15 AEST Problem Status: Monitoring Impacted POI(s): 3EXH and 3CBN
Dear Customer,
Connectivity to NBN POI 3EXH and 3CBN has been restored and traffic observed to be flowing as expected as at 06:15. We are awaiting confirmation from our backhaul provider that work on this fault has been completed.
Event Start Date/Time: 25/09/2023 21:29 AEST Problem Status: Active Impacted POI(s): 3EXH and 3CBN
Dear Customer,
Our backhaul provider to NBN POI(s) 3EXH and 3CBN advised us that the field engineers have located the break in an aerial fibre cable at the corner of Primula Ave and Lynch Rd, Brooklyn.
They are currently mobilising the required resources for aerial cable works and expect to be ready to begin repairs in ~1h30m.
Event Start Date/Time: 25/09/2023 21:29 AEST Problem Status: Active Impacted POI(s): 3EXH and 3CBN
Dear Customer,
Our backhaul provider to NBN POI(s) 3EXH and 3CBN advised us that the field technicians have performed an OTDR test and located the break location around 30 km from the nearest exchange site; technicians have been dispatched to the break location.
There is no ETA at this stage; further updates will be provided once available.
Event Start Date/Time: 25/09/2023 21:29 AEST Problem Status: Active Impacted POI(s): 3EXH and 3CBN
Dear Customer,
Our backhaul provider to NBN POI(s) 3EXH and 3CBN has advised us that the current outage is due to a fibre break around the south Melbourne area; backhaul field engineers have been engaged.
Event Start Date/Time: 25/09/2023 21:29 AEST Problem Status: Active Impacted POI(s): 3EXH and 3CBN Dear Customer,
FSG have observed a backhaul outage affecting NBN POI 3EXH as well as 3CBN; we are currently investigating with the backhaul provider; no ETR is available at this stage.
Our NOC team will continue monitoring the situation closely and send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.
Event Start Date/Time: 25/09/2023 21:29 AEST Problem Status: Active Impacted POI(s): 3EXH
Dear Customer,
FSG have observed a backhaul outage affecting NBN POI 3EXH; we are currently investigating with the backhaul provider. no ETR is available at this stage.
Our NOC team will continue monitoring the situation closely and send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.