Unplanned Service Interruption - NBN POI 3SHP 3WER 3BEN 3WHL
Incident Report for FSG
Resolved
Event Start Date/Time: 03/05/24 00:35 AEST
Event End Date/Time: 03/05/24 02:15 AEST
Problem Status: Resolved
Impacted POI(s): 3SHP 3WER 3BEN 3WHL

Dear Customer,

The maintenance window is over, connectivity to NBN POIs 3SHP, 3WER, 3BEN, and 3WHL has been stable since it restore and we are now resolving this incident.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted May 03, 2024 - 07:14 AEST
Monitoring
Event Start Date/Time: 03/05/24 00:35 AEST
Problem Status: Monitoring
Impacted POI(s): 3SHP 3WER 3BEN 3WHL

Dear Customer,

The backhauls to NBN POIs 3SHP 3WER 3BEN and 3WHL are being affected by planned works by our backhaul carrier which got postponed until today. Maintenance window end time is 07:00.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted May 03, 2024 - 00:54 AEST
Investigating
Event Start Date/Time: 03/05/24 00:35 AEST
Problem Status: Active
Impacted POI(s): 3SHP 3WER 3BEN 3WHL

Dear Customer,

FSG have observed a backhaul outage affecting NBN POIs 3SHP 3WER 3BEN and 3WHL , we are currently investigating with the backhaul provider, no ETR is available at this stage.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com
Posted May 03, 2024 - 00:44 AEST
This incident affected: VIC NBN POIs (Backhaul - NBN POI, NBN POI - 3BEN (Bendigo), NBN POI - 3SHP (Shepparton), NBN POI - 3WER (Werribee), NBN POI - 3WHL (Wheelers Hill)).
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