Unplanned Service Interruption - NBN POI 2CAM

Incident Report for FSG

Resolved

Event Start Date/Time: 04/04/25 11:34 AEDT
Event End Date/Time: 04/04/25 16:09 AEDT
Problem Status: Resolved
Impacted POI(s): 2CAM

Dear Customer,

Connectivity to NBN POI 2CAM has been stable since it restore and we are now resolving this incident.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Posted Apr 04, 2025 - 20:33 AEDT

Monitoring

Event Start Date/Time: 04/04/25 11:34 AEDT
Event End Date/Time: 04/04/25 16:09 AEDT
Problem Status: Monitoring
Impacted POI(s): 2CAM

Dear Customer,

Connectivity to NBN POI 2CAM has been restored and traffic observed to be flowing as expected as of 04/04/25 16:09 AEDT. We are awaiting confirmation from our backhaul provider that work on this fault has been completed.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Posted Apr 04, 2025 - 16:36 AEDT

Identified

Event Start Date/Time: 04/04/25 11:34 AEDT
Problem Status: Active
Impacted POI(s): 2CAM

Dear Customer,

Outage is being caused by a faulty line card at the nbn POI. Nbn have a technician en route to replace it.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Posted Apr 04, 2025 - 15:31 AEDT

Investigating

Event Start Date/Time: 04/04/25 11:34 AEDT
Problem Status: Active
Impacted POI(s): 2CAM

Dear Customer,

FSG have observed a backhaul outage affecting NBN POI 2CAM, we are currently investigating with the backhaul provider, no ETR is available at this stage.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Posted Apr 04, 2025 - 11:38 AEDT

This incident affected: NSW NBN POIs (Backhaul - NBN POI, NBN POI - 2CAM (Campsie)).