Unplanned Service Interruption - NBN POI 6KAT

Incident Report for FSG

Resolved

Event Start Date/Time: 12/4/2025 21:27 AEST
Event End Date/Time: 13/4/2025 01:05 AEST
Problem Status: Resolved
Impacted POI(s): 6KAT

Dear Customer,

Connectivity to NBN POI 6KAThas been stable since it restore and we are now resolving this incident.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Posted Apr 13, 2025 - 01:44 AEST

Update

Event Start Date/Time: 12/4/2025 21:27 AEST
Problem Status: Active
Impacted POI(s): 6KAT

Dear Customer,

We are actively investigating the fault and seeking updates from our backhaul provider, no ETR at this stage.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Posted Apr 13, 2025 - 00:27 AEST

Investigating

Event Start Date/Time: 12/4/2025 21:27 AEST
Problem Status: Active
Impacted POI(s): 6KAT

Dear Customer,

FSG have observed a backhaul outage affecting NBN POI 6KAT, we are currently investigating with the backhaul provider, no ETR is available at this stage.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Posted Apr 12, 2025 - 21:39 AEST

This incident affected: WA NBN POIs (NBN POI - 6KAT (Katanning)).