Event Start Date/Time: 03/04/2025 22:05 AEDT Event End Date/Time: 04/04/2025 05:40 AEDT Problem Status: Monitoring Impacted POI(s): 2LIV, 2PTH, 2WIN
Dear Customer,
Connectivity to NBN POIs 2LIV, 2PTH, and 2WIN have been restored and traffic observed to be flowing as expected as at 05:40. We are awaiting confirmation from our backhaul provider that work on this fault has been completed.
Event Start Date/Time: 03/04/2025 22:05 AEDT Problem Status: Active Impacted POI(s): 2LIV,2PTH,2WIN
Dear Customer,
Fiber assessment has been finalized to be a fiber cut and restoration works will commence which includes cable hauling, splicing, etc. Out backhaul fiber teams has been mobilized to the break location. ETR is 5 hours due to the complexity of the break location.
Will provide progress update once available. Thank you for your understanding.
Event Start Date/Time: 03/04/2025 22:05 AEDT Problem Status: Active Impacted POI(s): 2LIV,2PTH,2WIN
Dear Customer,
Our backhaul technician has located the break to be at Cranebrook area and is currently assessing the damage. Restoration action plan will be advised after the full assessment.
We will share further updates as they become available.
Event Start Date/Time: 03/04/2025 22:05 AEDT Problem Status: Active Impacted POI(s): 2LIV,2PTH,2WIN
Dear Customer,
Here is the latest update from our backhaul provider: "Initial investigation shows loss of signal alarm due to a potential fibre break in the Blacktown area. Technician is en route to the site with an ETA of 90 mins for further testing and isolation."
We will share further updates as they become available.
Event Start Date/Time: 03/04/2025 22:05 AEDT Problem Status: Active Impacted POI(s): 2LIV,2PTH,2WIN
Dear Customer,
FSG have observed a backhaul outage affecting NBN POI 2LIV,2PTH,2WIN, we are currently investigating with the backhaul provider, no ETR is available at this stage.
Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.